In the event that you have a complaint, you must first file your complaint at the time that an issue arises. If you cannot demonstrate that you acted to make us aware of any issues at the time the issue arose, you waive your right to any compensation at a later date. If you are traveling on a tour with one of our guides, they are the most appropriate point of contact for you. Otherwise, you may contact our office in your destination country through normal channels as indicated on your voucher.
We make all efforts to address your issue, but our options for resolving complaints are limited if we are not informed in a timely manner.
If you are still unsatisfied with our services, you must file a written complaint within 15 days of the end of your tour. If we have not received a written complaint during this time, you waive your right to any compensation related to your complaint.