Customers and Agents must notify Go Beyond in writing of any cancellation. We will provide neither partial nor full refunds for missed or unused services. Our cancellation policy and related fees are expressed as a percentage of the total booking price based on the booking’s first day of service.
The following cancellation policy and related fees are expressed as a percentage of the total booking price.
- 100% refund of the total booking price if the cancellation is received more than 29 days prior to the first day of service.
- 50% refund of the total booking price if the cancellation is received between 15 and 29 days prior to the first day of service.
- No refund of the total booking price if the cancellation is received less than 15 days prior to the first day of service.
For tours that are operated on a "join-in" basis, there is typically a minimum number of passengers that must be booked on the tour in order for the tour to depart. Should the number of customers on a particular join-in departure change after the customer books but before the tour departs, we reserve the right, at any time, to offer an alternative price for that departure and/or an alternative departure date notwithstanding the cancellation policy detailed above.
Our Tailor-Made tours may offer alternate cancellation policies at our discretion. The cancellation policy for tailor-made tours are always disclosed to the customer prior to booking.
Refunds & Bank Fees
Any bank fees incurred by Go Beyond Asia to process a refund will be deducted from the total refund amount.
Cancellations By Us
We reserve the right to cancel any trip for any reason. However, our usual practice is to only cancel tours 30 days or less before departure for unusual or unforeseen circumstances that are our outside of our control or, in the case of join-in tours, if there are too few people confirmed for us to operate the trip.
When we cancel a tour, you may choose between a full refund of all monies paid or credit in that amount for any alternative trip. If the alternative trip is less costly than the cancelled trip, we will refund you the difference. If the alternative trip is more costly than the cancelled trip, we will ask you to pay the difference.
We are not responsible for any incidental expenses or consequential losses that you incur as a result of the booking, such as, but not limited to, visas, vaccinations and non-refundable flights.